Knowledge Management

Out of date documentation can cost you and your company. Your actual corporate knowledge may be constantly evolving,
but is your knowledge management reflecting those changes?

KNOWLEDGE MANAGEMENT is the process of creating, formatting, using, sharing and archiving information of an organization.

All organizations need a cohesive document system to do their work and manage their internal knowledge. From things as simple as company logo placement to a complex idea like “how do we explain to our customers the easiest way to use our software?” an articulated knowledge management approach is vital.

Sometimes it’s hard to know what you need to build your document library or the next steps in a technical writing or instructional design process.  At MATC we can conduct a Need Assessment to understand your:

  • Corporate objectives
  • Internal and external customer needs
  • Existing documentation policies and procedures
  • Short and long-term goals
  • Infrastructure challenges and opportunities
  • Technology infrastructure and platforms

MATC will work with you to develop a plan to create, update, and improve your document management and documentation strategies. Together, we can better serve your customers by establishing an independent, institutional memory so you do not have to depend on individual employees to maintain knowledge.

The proposed plan will include:

  • Timelines
  • Deliverables
  • Work hours needed

The goal of our needs analysis is not just to create or manage documentation in an organized way. That is a given. We are committed to working with you to improve sales, productivity, organization, company culture, and employee relations through enhancing the knowledge management that connects them all.